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Welcome to The Gold Street Surgery

Gold Street Main Surgery

Great Chesterford Branch Surgery

the surgeries

Gold Street Surgery, Gold Street, Saffron Walden, Essex CB10 1EJ
Tel: 01799 525325

Branch surgery at:

School Street Surgery, School Street, Great Chesterford, Saffron Walden, Essex CB10 1NN
Tel: 01799 525325

Drs Iqbal, Brown and Boyce

WE ARE ACCEPTING NEW PATIENTS - see "How to register with the surgery"

If you visit or attend the surgery for any reason then you MUST wear a mask or facial covering at all times.
Otherwise, you may have to be refused entry to the building. Please click HERE
for more information on masks.


Flu Vaccination for people aged 50-64

and

COVID-19 Vaccinations

The Government has announced that the flu vaccine is being made available to people aged 50-64 who are not in an established "at risk" group after December 1 2020. Vaccine provided by the Department of Health and Social Care is due to be delivered after December 1, and Gold Street Surgery is planning its first Flu Clinic for 50-64 year olds on Saturday, December 5th. Please contact the surgery if you would like to book an appointment. Please note we will ONLY be able to vaccinate patients booked in advance as we will need to check medical records beforehand. If you have booked an appointment, please click HERE

for instructions - following them will keep everyone safe and help the clinic run smoothly!

Although the Government has also announced there will be a vaccination programme for COVID-19, no information has yet been released about exactly how this will be delivered.

Please help us by NOT phoning the surgery and asking about the COVID-19 vaccination programme just yet. We do not have the information and cannot advise you. We will publish information about how you can get this vaccine when we have the information ourselves.

Gold Street Surgery - open and working for you

Please be assured that, despite coronavirus (and some reports in the press!), Gold Street Surgery remains open to support you with your healthcare needs. However, to minimise risk to both our patients and staff, we now aim to manage as many problems as possible by phone, email or video - reducing face-to-face contact and visits to the surgery to what is actually needed for your care.

For this reason, all patients requiring help or advice will normally be triaged by phone first (voice or SMS), and will only usually need to attend the surgery if further assessment, examination or treatment is needed. For example, for booked blood or other tests, cervical smears, treatments or for vaccinations. For some problems, we may offer you a video call if you have a suitable phone or PC/ laptop/ tablet, or ask you to send in photos of, for example, a rash.

Last month (October 2020), for example, we had well over 2,300 appointments available with our clinicians, plus a further 1,900 flu jab appointments.

Be aware that the surgery is currently receiving a much higher volume of calls than usual, and phone waiting times may be longer as a result. We would advise ringing back later if you have to hold on for a long time, as our telephone system places a time limit on incomplete calls for safety reasons.

If you don't have access to a smartphone, tablet or other device, or are deaf or blind, we are happy to discuss with you how best to deal with your problem to minimise your, and our, risk. We are hoping to introduce "online consultations" shortly, to provide another channel for communication.

Al the systems we're using have been tried, tested and refined by the surgery and by colleagues in other healthcare settings over a long period, and been verified as being safe and effective by our professional bodies and care regulators.

Please help us, and make things safer for everyone, by observing the following safety guidelines:

  • If you have been asked to come to the surgery, please arrive on time
  • Be aware that you may have to wait outside to restrict the numbers inside the surgery building, and dress accordingly. Unfortunately, we are not able to provide a shelter outside because of the limited space and need for constant access for delivery vehicles and ambulances
  • Please wear a mask or other face-covering
  • Please observe social distancing and hand hygiene guidelines at all times
  • DO NOT come to the surgery if you are concerned you may have coronavirus - visit 111.nhs.uk or call 111 instead for advice (see below)

PLEASE NOTE OUR WALK-IN BLOOD TEST SERVICE IS SUSPENDED UNTIL FURTHER NOTICE so we can apply proper Covid screening to all patients. Please telephone the surgery for advice if you have been told you need a blood test.

If you need repeat medication, you can simply put your repeat request through our letterbox. You don't need to come in to the surgery to give it to us. If you have a smartphone or access to the internet, you can order repeat medication through the NHS App or online. Ask us for details.

Thank you in advance for your continuing support and patience at a difficult time for everyone. We will continue to give advice and updates via this website and text message.

The Government's announcement of renewed national measures to limit the spread of COVID 19 specifically excludes restrictions on travel "for any medical concerns, reasons, appointments and emergencies".

The Government's announcement goes on to say:

"A number of public services will also stay open and you will be able to leave home to visit them. These include: the NHS and medical services like GPs. We are supporting the NHS to safely carry out urgent and non-urgent services and it is vital anyone who thinks they need any kind of medical care comes forward and seeks help."

Blood Pressure Monitoring:

How you can help

We are currently sending text messages to some patients asking if they can purchase or obtain their own blood pressure monitors to carry out their own regular checks on this important health measure.

High Blood Pressure can be an added risk in many clinical conditions, including diabetes, heart disease and obstructive lung disease (COPD). It is also a risk factor in case of Coronavirus (Covid-19) infection.

Normally, the surgery would ask patients potentially “at risk” to come into the surgery and have their blood pressure taken by a health care professional. At the moment, when the surgery is still trying to minimise the number of patients attending, both for their own protection and for others, we are taking the unusual step of asking patients – if they can – to buy their own blood pressure monitor and to check their own blood pressure at home. They can then send this on to the surgery and we can add it to their medical records. All results will be checked by a clinician, who will contact the patient if follow up or medication changes are necessary.

There is some useful information about choosing and using a blood pressure monitor on the British Heart Foundation’s website at BHF: Blood Pressure Measuring At Home  A Home Blood Pressure Diary to fill in is available from the surgery.

If you are unable to purchase a machine and have been asked to monitor your own blood pressure at home, please contact the surgery. We may be able to help. For those patients that can buy their own blood pressure machine, it will not only help by reducing footfall in the surgery during the Coronavirus pandemic, but also provide a long-term tool to help keep them healthy.

 


Coronavirus (COVID-19)

You should stay at home (self-isolate), regardless of travel history or contact with confirmed cases, if you have:
a. A new continuous cough
      AND/ OR
b. High temperature/ fever (of 37.8 degrees centigrade or higher)
c. A new loss or change to your sense of smell or taste

If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online).

To protect others DO NOT GO to a GP, pharmacy or hospital

You can find out how to get tested if you think you may have coronavirus here: Testing for Coronavirus

How long should I self-isolate?

If you have symptoms or have tested positive for coronavirus, you'll usually need to self-isolate for at least 10 days.

You'll usually need to self-isolate for 14 days if:

  • someone you live with has symptoms or tested positive
  • someone in your support bubble has symptoms or tested positive
  • you've been told by NHS Test and Trace that you've been in contact with someone who has coronavirus

There is more advice on the Government’s website:- Self-isolation and treating coronavirus symptoms

 

FIND OUT HOW YOU CAN HELP PROTECT YOUR HOME FROM COVID-19 Here:

GERM DEFENCE - COVID-19

 

**************

For Coronavirus/ COVID-19 Symptom checker: https://111.nhs.uk/covid-19
 
General information on COVID-19: https://www.nhs.uk/conditions/coronavirus-covid-19/

Updated advice for people who are "clinically extremely vulnerable" (patients previously asked to shield) Guidance-on-shielding-and-protecting-extremely-vulnerable-persons


Asthma UK support for COVID-19: https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/#Plan

British Lung Foundation support for COVID-19: https://www.blf.org.uk/support-for-you/coronavirus

Medical Certificates (Isolation Notes) for people who are self-isolating are available from NHS111 online. See C19 Isolation Notes THEY ARE NOT AVAILABLE FROM THE SURGERY.

THE MOST UP-TO-DATE INFORMATION ON CORONAVIRUS/ COVID-19 IS AVAILABLE FROM: nhs.uk/conditions/coronavirus-covid-19/

Please ALWAYS follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport or shared facilities. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.

Gold Street Surgery is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. For more information about this see:  

https://digital.nhs.uk/coronavirus/gpes-data-for-pandemic-planning-and-research/general-practice-transparency-notice

GOLD STREET SURGERY APPOINTMENTS

When you ring to make an appointment, the reception team will ask for a brief outline of how they can help…

This is because we have introduced something called Care Navigation. It means reception teams at GP practices across West Essex have been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly.

The service is only available for adults over the age of 18 and anything you share will be kept strictly confidential. Our reception staff are subject to the same confidentiality rules as our clinical staff.

Reception staff will never offer clinical advice. Instead, this new way of working is about offering you choice to see the most appropriate professionals in your local practice team or even somewhere else. It will often be quicker and mean you may not need to wait to see a GP at all.

By working this way, it helps to free-up time for GPs to care for patients with the most complex or serious health conditions that can only be managed by a doctor. More importantly though, it means you are seen first by the Clinician that is best placed to help with your health needs. The choice is always yours. It is completely up to you if you want to share information with the practice reception team, but we hope you will.

If you need non-emergency medical advice when the surgery is closed please visit www.111.nhs.uk. If you don't have access to the internet phone 111 (free call from mobiles and landlines). Please dial 999 if you have a medical emergency.

If you are contacting the surgery about a child, you may want to consult the National Institute for Health and Care Excellence's (NICE) "traffic light" system for identifying risk of serious illness in children in the "Emergencies" section of this website.

ACCESS TO GOLD STREET SURGERY

If you are deaf or blind, have limited mobility, English is not your first language, or you have another issue that makes it difficult for you to access our surgery or services, please contact us to discuss how we can help you. We recognise that everyone's needs are different, and will try to suggest solutions that are right for you. Some of the measures we can use include:

  • Video or text (SMS) consultations
  • Email consultations
  • Hearing Aid loop at Gold Street Reception
  • Self check-in screens at Reception
  • BSL Sign Language interpretation (needs to be booked in advance)
  • Telephone language interpretation (more than 50 languages available)
  • Large print or simplified forms

Contact us by whatever means you find easiest to explore options. All our clinical Consulting Rooms are on the ground floor and level access. We may need to contact you by text or email or video before arranging a face-to-face appointment to ensure you are seeing the best person for your needs.

PLEASE KEEP YOUR MOBILE NUMBER UPDATED!

Gold Street Surgery has installed an improved text message appointment reminder and information service. This means the surgery can send you reminders and invitations for health reviews and promotions as well as reminders for any appointments you've booked. To make the best use of this, it is important that we have your up-to-date mobile phone details and your consent. If you've changed your mobile phone number please let us know as soon as possible. If you would like to opt out of receiving text messages for any reason, please let us know.

IMPORTANT - ORDERING REPEAT MEDICATION

All patients are reminded that, for safety reasons, a minimum of THREE WORKING DAYS (72 hours - not including weekends or public holidays) is required for ALL orders of repeat medication. This ensures doctors and staff have adequate time to check the medication is right for you and is being safely used and as prescribed. Also for safety reasons, we cannot accept medication orders by telephone. Please either fill in the order form on your prescription, fill in a form at the surgery or order online.

Unfortunately, a number of relatively common medications are either in short supply or not available at the moment, mostly because of temporary manufacturing problems. For this reason, please order in good time and well before you are likely to run out, but please do not attempt to stockpile or order more medication than you need for the month ahead: this creates shortages and supply problems for everyone.


Surgery Times

Gold Street Surgery Opening Times:

Monday - Friday 8.00am – 6.30pm

Extended Hours: Due to the Coronavirus we have made the decision to stop offering appointments between 7.00am and 8.00am on a Monday with the GP, Nurse and Healthcare Assistant. We will not be open until 8.00am on a Monday. This applies to the phone lines as well. Sorry for any inconvience this may cause.

If you have a medical problem which cannot wait outside surgery hours, please visit NHS111 online or phone 111 if you cannot use a computer. Calls are free from landlines and mobiles.

If AT ANY TIME you are experiencing severe chest pain, are bleeding heavily or think you may have broken bones, please ring 999 or go to your nearest Accident and Emergency Unit.

If you need medical advice when the surgery is closed please phone 111 (free call from mobiles and landlines) or dial 999 if you have a medical emergency.

Click here for School Street Surgery opening hours.

 When the surgery is closed

If you require urgent medical assistance out of surgery hours please contact NHS111. To get help from NHS111, you can:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111 (please only phone 111 if you cannot get online)

NHS111 is available 24 hours a day, 7 days a week. Calls to this service are free from both landlines and mobiles. NHS111 includes the out-of-hours doctor service operated for West Essex GPs by Herts Urgent Care Ltd.

If you are contacting the surgery about a child, you may want to consult the National Institute for Health and Care Excellence's (NICE) "traffic light" system for identifying risk of serious illness in children in the "Emergencies" section of this website.

Evening and weekend appointments

You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.

Did you know you can see a GP at the weekend and in the evenings too?


PARKING AT GOLD STREET SURGERY

There is very limited parking at Gold Street Surgery, which is reserved for patients with mobility difficulties (while attending the surgery), doctors and surgery staff only. Access is required at all times for Ambulances and urgent healthcare deliveries. Please help us by using the 285 space public car park next door off Fairycroft Road (Waitrose) instead - this includes spaces for drivers with limited mobilty immediately adjacent to the surgery access. All patients and visitors to the surgery are reminded to take extra care at all times as there may be moving vehicles immediately outside the surgery. There is no public right of way through the surgery site.

Please note that parking at Gold Street and School Street is entirely at the driver's risk. The surgery can accept no liability for any loss or damage to vehicles or their contents parked at Gold Street and School Street surgeries, however caused. Persons choosing to park at the surgeries will be deemed to have accepted this. The Car Parks are not open to the public outside surgery hours and there is no right of way through the surgery grounds. PLEASE TAKE EXTRA CARE IN ICY OR SNOWY CONDITIONS AS THE CAR PARKS AND PATHS MAY BE SLIPPERY.

 

My diagnosis was quicker thanks to the information in my care record. With your permission, my care record will provide health and care professionals directly involved in your care access to the most up to date information about you. To find out more visit www.mycarerecord.org.uk

The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please go to www.mycarerecord.org.uk

Gold Street Surgery encourages patients to allow them to share this information securely with other health care organisations. Access is always on a "need to know" basis only. If you have previously opted out of sharing care information, you need to give us explicit permission to share information to My Care Record. Please see the more detailed section on this website for our "fair processing notice".

To find out more please go to www.mycarerecord.org.uk


APPOINTMENTS AND REPEAT PRESCRIPTIONS - DO IT ONLINE!

Try the NHS App

If you’re a patient at Gold Street Surgery you can use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it, but you may find the NHS App offers a more comprehensive service.

For more information go to www.nhs.uk/nhsapp

You can also book appointments and order repeat prescriptions online using Patient Access, which is operated by our clinical computer system supplier. There is also a smartphone app (available for IOS and Android). Before you can use this service please contact reception as you will need a username and password to get started. You may need to show some proof of identity. You can also view parts of your medical record online (this requires a specific additional application and identity verification).

 

click here for patient access

Gold Street Surgery is part of the West Essex Clinical Commissioning Group (CCG). Click here for the CCG website for up-to-date information on other services in our area and CCG Policies that affect access to some services.

Review Gold Street Surgery

We appreciate your feedback. Please CLICK HERE

www.iwantgreatcare.org

<< Join our Patient Group - click here to find out more >>

ZERO TOLERANCE

NHS staff should be able to come to work without fear of violence, abuse or harassment from patients or their relatives. In most cases, patients and their relatives are appreciative towards those who treat them but a minority of people are still abusive or violent towards staff. The NHS is committed to dealing with this problem and has a ‘zero tolerance’ attitude towards violence or aggressive behaviour. Gold Street Surgery unequivocally supports this policy. Offenders will usually be warned not to repeat their behaviour, but the surgery reserves the right to remove from its list without further warning repeat offenders or those who are physically or verbally violent towards staff, or who behave in a discriminatory manner.

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Click here to view the latest patient feedback submitted for Gold Street Surgery

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Select your condition below to find out who the best person is to help you.



Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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