You can now book appointments and order repeat prescriptions online or using a smartphone app (available for IOS and Android). Before you can use this service please contact reception as you will need a username and password to get started. You may need to show some proof of identity. You can also view parts of your medical record online (this requires a specific application).
Appointments may be made by telephoning 01799 525325, by calling at the surgery or online. Our trained reception staff will ask a few questions regarding the nature of your problem in order that they can guide you to the most appropriate health professional.This could include a pharmacist, physiotherapist, emergency care practitioner, nurse or GP. All our reception staff are currently receiving additional training to equip them for this role (March 2019). Please be aware that all our reception and administrative staff are bound by the same strict rules on patient confidentiality as our nurses and doctors. If your problem is urgent, you will be offered an appointment or a telephone call to assess the problem on the same day but this may not be with the doctor of your choice. Patients may book an appointment up to approximately four weeks ahead. Appointments for surgeries on days immediately after a Bank Holiday are all ‘book on the day' only. All other surgeries are usually a mixture of "Book on Day" and pre-bookable appointments.
The surgery also offers a walk-in clinic for blood tests (phlebotomy) between 8.00 am and 9.00 am on Mondays, Wednesdays, Thursdays and Fridays - no appointment is necessary.
If you cannot keep your appointment, please inform us as soon as possible as this may enable us to offer the slot to another patient. If you receive a text message reminder of your appointment, you can cancel by sending a text simply saying CANCEL to the number given in the message. The cancellation will be handled automatically by the computer system and the appointment will then be available for another patient.
GP appointments are usually 10 minutes long and usually only one problem can be fully discussed in that time. Please request a double appointment if needed when you book.
Our GPs have access to telephone translation services if needed, however this often makes a consultation longer, so it is helpful to book a double appointment if you think you may need help. Alternatively, you can bring an (adult) friend or relative to translate for you.
We can also book sign language interpreters, but unfortunately we need some notice to do so. Please discuss any needs you have with reception when you book.
Appointments for telephone consultations are also available.
Evening and weekend appointments
You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/
If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.