Gold Street Surgery regrets that, because of staffing issues and volume of work, it has been necessary to increase the preparation time for repeat prescriptions to five working days. This is in addition to the time needed by your chosen pharmacy to process the prescription. We apologise for any inconvenience.
Please make sure that you organise your repeat requests in plenty of time and that you allow your chosen pharmacy time to prepare and dispense your prescription.
We recommend ordering repeat medication through the NHS App as this make the process very quick and simple.
Please be aware that if you haven't had a medication for some time, a GP or clinical pharmacist may want to review your request with you before authorising it. This is for your safety, and to make sure it is still suitable and the best treatment for your condition.
Requests for medication can be made in writing, online, through the NHS app or Patient Access, or by calling at the surgery from 8.00am to 6.30pm. Due to the high volume of requests for repeat prescriptions and to ensure safety with medicines, we are unable to accept requests for repeat prescriptions by telephone. We will post a repeat prescription to you provided you supply an SAE. We are unable to issue repeat prescriptions at weekends, public holidays or out of normal surgery hours. Please allow five working days before collection and make allowances for weekends and public holidays. Where possible, give exact drug names when ordering.
A prescription given to you by a hospital should be fulfilled by the hospital, not brought to the GP surgery.
Electronic Prescription Service
From March 2022 we adopted the Electronic Prescription Service. This means that most repeat prescriptions will be able to be sent to your nominated pharmacy (if you're a non-dispensing patient) by a secure electronic system. This means a quicker and more streamlined service than the former system, where a paper prescription was printed off and physically given to the pharmacy.
Safety is still assured, as all prescriptions are reviewed by a GP before being sent. If you order your repeat medication online, this makes the process of ordering and receiving a repeat prescription completely paperless. You will still get a paper order form from the pharmacist when you pick up your medication if you prefer.
Dispensary
For our dispensing patients (you must live more than a mile from the nearest registered pharmacy), the dispensary at Gold Street Surgery is open from 8.30am to 5.00pm Monday to Friday, subject to staff availability. Dispensed medication and repeat prescriptions can be collected at any time within Surgery Opening Hours from reception. For further information, please ask a member of our dispensary staff who will be pleased to help. They can be contacted direct on 01799 582623.
Medication Review
If you've been asked to have a medication review, it's often not necessary to speak to a doctor. The surgery has a small team of Clinical Pharmacists - specially trained clinical professionals - able to carry out these reviews on behalf of our GPs. They have full access to your medical history, and are bound by the same rules of confidentiality and discretion as our other clinical staff. Their role is to advise our GPs and Nurses on the latest advances in medicines and to advise patients on how to get the best from them. It is often quicker and more convenient to get an appointment with them than with a GP. This also frees our GPs for the most urgent clinical reviews and treatment.
Questions about your prescription
If you have questions about your medicine or your prescription please contact the surgery.
Your local pharmacy can also answer any questions about your prescription. They can also give you guidance on suitable medicines you can buy without a prescription.
NHS Medicines A to Z
Find a Pharmacy
Find a pharmacy near to you
Prescriptions Charges and Exemptions
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Some people with specific health problems are exempt from charges. For others, Prescription Prepayment Certificates (PPCs) offer real savings for people who need multiple medications.
Prescription charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge following decisions of their respective governments.
Details of the current charges
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a Pre Payment Certificate (PPC).
- The quickest way to order a PPC is online - Buy or Renew a PPC Online
- If you need help buying a PPC, call us on 0300 330 1341
There is further information about prescription exemptions and fees on the NHS website