Repeat Prescriptions

Gold Street Surgery regrets that, because of staffing issues and volume of work, it has been necessary to increase the preparation time for repeat prescriptions to five working days. This is in addition to the time needed by your chosen pharmacy to process the prescription. We apologise for any inconvenience.

Please make sure that you organise your repeat requests in plenty of time and that you allow your chemist time to dispense your prescription. Why not order your prescription online (see below) to make it easier?

Thank you

Please note that we have been made aware of a problem with ordering from the Patient Access link below. Unfortunately this is external to our website and not under our control. Please order your prescription via the NHS App, Patient Access App or through the Patient Access website www.patient.co.uk

Please be aware that if you haven't had a medication for some time, a GP or clinical pharmacist may want to review your request with you before authorising it. This is for your safety, and to make sure it is still suitable and the best treatment for your condition.

Important News

You can now book appointments and order repeat prescriptions online. The easiest way to do this, if you have a smartphone, is to use the NHS App, which is a free download for iOS from the App Store or for Android phones from Google Play. The app will walk walk you through a series of set-up steps and identity checks to link with the surgery securely. This includes photographing a copy of some photo ID (such as your passport or driving licence) and recording a short video clip. There are full instructions in the App and is much simpler and quicker than it sounds! The NHS App can also display your Coronavirus Vaccine status.

You can also download a free app called Patient Access for your smartphone from Google Play or the App Store. This is operated by our clinical system supplier. Before you can use this service please contact reception as you will need a username and password and, to make sure your medical records are kept secure, we will need.to see proof of identity. Once you have your online access. This lets you order repeat medication or book and cancel appointments from wherever you can get online.

Requests for medication can be made in writing, online, through the NHS app or Patient Access, or by calling at the surgery from 8.00am to 6.30pm. Due to the high volume of requests for repeat prescriptions and to ensure safety with medicines, we are unable to accept requests for repeat prescriptions by telephone. We will post a repeat prescription to you provided you supply an SAE. We are unable to issue repeat prescriptions at weekends, public holidays or out of normal surgery hours. Please allow five working days before collection and make allowances for weekends and public holidays. Where possible, give exact drug names when ordering.

A prescription given to you by a hospital should be fulfilled by the hospital, not brought to the GP surgery.

Electronic Prescription Service

From March 2022 we adopted the Electronic Prescription Service. This means that most repeat prescriptions will be able to be sent to your nominated pharmacy (if you're a non-dispensing patient) by a secure electronic system. This means a quicker and more streamlined service than our present system, where a paper prescription is printed off and physically given to the pharmacy.

Safety is still assured, as all prescriptions will still be reviewed by a GP before being sent. If you order your repeat medication online, this makes the process of ordering and receiving a repeat prescription completely paperless. You will still get a paper order form from the pharmacist when you pick up your medication if you prefer.

Dispensary

For our dispensing patients (you must live more than a mile from the nearest registered pharmacy), the dispensary at Gold Street Surgery is open from 8.30am to 5.00pm Monday to Friday, subject to staff availability. Dispensed medication and repeat prescriptions can be collected at any time within Surgery Opening Hours from reception. For further information, please ask a member of our dispensary staff who will be pleased to help. They can be contacted direct on 01799 582623.

Medication Review

If you've been asked to have a medication review, it's often not necessary to speak to a doctor. The surgery also has a small team of Clinical Pharmacists - specially trained clinical professionals - able to carry out these reviews on behalf of our GPs. They have full access to your medical history, and are bound by the same rules of confidentiality and discretion as our other clinical staff. Their role is to advise our GPs and Nurses on the latest advances in medicines and to advise patients on how to get the best from them. It is often quicker and more convenient to get an appointment with them than with a GP. This also frees our GPs for the most urgent clinical reviews and treatment.

Questions about your prescription

If you have questions about your medicine or your prescription please contact the surgery.

Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.

Find a pharmacy

NHS Medicines A to Z

Find a Pharmacy

Find a pharmacy near to you

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

Details of the current charges

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a pre payment certificate.