Patients are requested to telephone before 10.30am if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. (Remember that several patients can be seen at the surgery in the time that it takes to do a home visit.) Home visits are for housebound patients and those genuinely too ill to travel to the surgery, and the doctor may wish to speak to you before making a home visit.