Contact details

Telephone: 01799 525325

NHS 111: Call 111 or visit 111.nhs.uk

Contact Us Online: https://florey.accurx.com/p/F81009

NHS App: www.nhs.uk/nhs-app NB We recommend use of the NHS App to access online services as this ensures the broadest and most up-to-date range of services are available to you. Find out more here

Patient Access: https://app.patientaccess.com/

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You do not need to know your NHS number to use NHS services, but it can be useful and save time to have it

Gold Street - Main Surgery

Gold Street, Saffron Walden, Essex, CB10 1EJ

School Street Surgery - Great Chesterford Branch Surgery

School Street, Great Chesterford, Saffron Walden, Essex, CB10 1NN

Access to the Surgery

Both Gold Street and School Street surgeries have accessible parking spaces close to the entrances and can be accessed by wheelchair. Patient services are provided at ground floor level, including toilet and baby changing facilities.

If you have special needs or need assistance, please ask at reception. There is also a large public car park adjacent to Gold Street Surgery (Waitrose/ Fairycroft Road - 285 spaces) which has Disabled parking spaces on the lower ground floor adjacent to the surgery gateway. We ask all able-bodied patients to use this car park to leave the surgery car park available for people with mobility difficulties, surgery staff, delivery vehicles and ambulances. Please take extra care when using any of the car parks as there may be moving vehicles.

If you are deaf or blind, have limited mobility, English is not your first language, or you have another issue that makes it difficult for you to access our surgery or services, please contact us to discuss how we can help you. We recognise that everyone's needs are different, and will try to suggest solutions that are right for you. Some of the measures we can use include:

• Video or text (SMS) consultations
• Face to face appointments
• Email consultations
• Hearing Aid loop at Gold Street Reception
• Self check-in touch screens at Reception
• Telephone language interpretation (more than 50 languages available).
• Large print or simplified forms
• BSL Sign Language interpretation (unfortunately, this needs to be booked in advance)

Contact us by whatever means you find easiest to explore options, and we will do our best to find a solution that works for you. We recognise that people have a wide range of different needs and will aim towards finding a workable solution for you.

Please note that if you book an appointment, we may need to contact you by text or email or video before arranging a face-to-face appointment to ensure you are seeing the best person for your needs.

Parking at Gold Street

There is very limited parking at Gold Street Surgery, which is reserved for patients with mobility difficulties (while attending the surgery), doctors and surgery staff only. Access is required at all times for Ambulances and urgent healthcare deliveries. Please help us by using the 285 space public car park next door off Fairycroft Road (Waitrose) instead - this includes spaces for drivers with limited mobility immediately adjacent to the surgery access gate.

All patients and visitors to the surgery are reminded to take extra care at all times as there may be moving vehicles immediately outside the surgery. There is no public right of way through the surgery site and access is at your own risk.

Please note that parking at Gold Street and School Street is entirely at the driver's risk. The surgery can accept no liability for any loss or damage to vehicles or their contents parked at Gold Street and School Street surgeries, however caused. Persons choosing to park at the surgeries will be deemed to have accepted this. The Car Parks are not open to the public outside surgery hours.

Please take extra care in icy or snowy conditions as the car parks and paths may be slippery.

School Street Surgery Opening Hours

Normal opening hours

Monday to Thursday 8.00am to 12.30pm

The surgery is also open some afternoons, depending on the availability of clinicians.

Please remember to allow five working days for repeat medication requests.

We do our best to keep these hours updated but as School Street Surgery is a branch surgery, with limited staffing, opening times may sometimes be subject to change at short notice. Please see notices on display at the surgery or ask our staff.

Our main surgery at Gold Street is open from 8.00am to 6.30pm Monday to Friday every week (other than public holidays) and our main telephone number, 01799 525325, is staffed during these hours.

If you need medical advice when the surgery is closed please phone 111 (free call from mobiles and landlines) or dial 999 if you have a medical emergency.

Please note: if you normally call School Street Surgery on 01799 530950, please be aware this number is only monitored during School Street Surgery opening hours. Please phone the surgery on the main number 01799 525325 instead outside those hours.

Evening and weekend appointments

Find out more about the evening and weekend appointment availability.

Emergencies

If you are confronted by a serious urgent problem such as acute chest pain, possible broken bones or severe bleeding, go to your nearest Accident and emergency department or call an ambulance (telephone 999) at your discretion.

More information is available on the Emergencies page.

What to do when the surgery is closed

If you require urgent medical assistance out of surgery hours please contact NHS111. To get help from NHS111, you can:

• go to 111.nhs.uk (for people aged 5 and over only)
• call 111 (please only phone 111 if you cannot get online)

NHS111 is available 24 hours a day, 7 days a week. Calls to this service are free from both landlines and mobiles. NHS111 includes the out-of-hours doctor service operated for West Essex GPs by Herts Urgent Care Ltd.

If you are contacting the surgery about a child, you may want to consult the National Institute for Health and Care Excellence's (NICE) "traffic light" system for identifying risk of serious illness in children in the "Emergencies" section of this website.

If you have a life-threatening medical emergency, please hang up and dial 999 now or visit the nearest Accident and Emergency Department.

You can contact us about a medical, administrative or prescription issue by visiting florey.accurx.com/p/F81009

Answer a few short questions and we will get back to you within three working days. Please do not use this online form for urgent or emergency requests as messages may not be seen. The submitted forms will only be read during office hours. That is, the forms will not be read on the weekends (Saturdays and Sundays) or on public holidays. They will not be read Monday to Friday between the hours of 6.00pm to 9.00am when the surgery is closed. Please contact 111 during out of hours or 999 if this is an emergency.