Gold Street Main Surgery
Great Chesterford Branch Surgery
Gold Street Surgery, Gold Street, Saffron Walden, Essex CB10 1EJ
Tel: 01799 525325 - Fax: 01799 524042
Branch surgery at:
School Street Surgery, School Street, Great Chesterford, Saffron Walden, Essex CB10 1NN
Tel: 01799 530950
Drs Iqbal, Brown and Boyce
WE ARE ACCEPTING NEW PATIENTS - see "How to register with the surgery"
PLEASE UPDATE YOUR MOBILE NUMBER!
Gold Street Surgery has installed a new, improved text appointment reminder and information service. This will enable the surgery to send you reminders and invitations for health reviews and promotions as well as reminders for any appointments you've booked. To make the best use of this, it is important that we have your up-to-date mobile phone details and your consent. If you've changed your mobile phone number please let us know as soon as possible. If you would like to opt out of receiving text messages for any reason, please let us know.
BEAT THE FLU!
Don't be caught out by the flu this winter! Gold Street Surgery is inviting all potentially vulnerable adult patients to have a free flu jab. You are eligible to receive a free flu jab if you:
- are 65 years of age or over
- are pregnant
- have certain long-term medical conditions
- are living in a long-stay residential care home or other long-stay care facility
- receive a carer's allowance, or you are the main Carer for an elderly or disabled person whose welfare may be at risk if you fall ill
- many health and social care staff caring directly for vulnerable people
The flu vaccine is also free on the NHS for:
- children over the age of six months with a long-term health condition
- all children aged two to nine (but not ten years or older) on 31 August 2018 (school age children will be offerred the vaccine in school not through their GP)
For people "at risk" flu can be much more than just a "bad cold". It can cause severe illness and even death among vulnerable groups including older people, pregnant women and people with a serious underlying health condition. Certain people are also more likely to develop potentially serious complications of flu, such as bronchitis and pneumonia. All these people are advised to have a flu jab each year.
This year, there is a special vaccine for people aged 65 years and older, designed to be more effective in older patients.
For otherwise healthy people, flu can still be very unpleasant, although most people will recover within a week or two. Please ask at the desk, or ring the surgery on 01799 525325 to book an appointment. If you are seeing your GP about something else, they can also give you your flu jab while you're there (please mention it at the start of your appointment!).
IMPORTANT - ORDERING REPEAT MEDICATION
All patients are reminded that, for safety reasons, a minimum of THREE WORKING DAYS (72 hours - not including weekends or public holidays) is required for ALL orders of repeat medication. This ensures doctors and staff have adequate time to check the medication is right for you and is being safely used and prescribed. Also for safety reasons, we cannot accept medication orders by telephone. Please either fill in the order form on your prescription, fill in a form at the surgery or order online. Please order early for Christmas and New Year.
Gold Street Surgery Opening Times:
||7.00am – 6.30pm
|Tuesday - Friday
||8.00am – 6.30pm
We regret there will be no walk-in phlebotomy service on Mondays and Tuesdays in February. If you need a blood test on those days, please contact the surgery for an appointment. We apologise for any inconvenience.
Extended Hours: We offer pre-bookable appointments between 7.00 am and 8.00 every Monday (excluding public holidays). There are normally GP, Nurse and Healthcare Assistant apppointments available. There are also a limited number of pre-bookable telephone consultation slots with a GP between 6.30pm and 7.00pm Tuesday to Friday. Please ask the receptionist.
If you need to speak to a GP urgently when the surgery is closed, or need advice on any medical problem, please phone NHS 111 (free from landline and mobile) for our out-of-hours doctors service. If you are experiencing severe chest pain, are bleeding heavily or think you may have broken bones, please ring 999 or go to your nearest Accident and Emergency Unit. Please phone NHS 111 if you need medical advice while the surgery is closed.
Click here for School Street Surgery opening hours.
Please note that Gold Street and School Street Surgeries will be closed for essential GP and staff training from 1.00 pm on the following dates:
We apologise for any inconvenience. If you need to contact a doctor urgently at any time when the surgery is closed, please phone 111 (free call from both landlines and mobiles) for advice. The same number will enable you to contact our "out of hours" service through the 111 call handlers.
Evening and Weekend Appointments available
Patients can see a GP, nurse or healthcare assistant for routine appointments in the evenings and over the weekends. Please ask a receptionist to book an appointment for you at a time that suits your needs.
To find out more go to www.weekendgpservice.net
PARKING AT GOLD STREET SURGERY
There is very limited parking at Gold Street Surgery, which is reserved for patients with mobility difficulties (while attending the surgery), doctors and surgery staff only. Access is required at all times for Ambulances and urgent healthcare deliveries. Please help us by using the 285 space public car park next door off Fairycroft Road (Waitrose) instead - this includes spaces for drivers with limited mobilty immediately adjacent to the surgery access. All patients and visitors to the surgery are reminded to take extra care at all times as there may be moving vehicles immediately outside the surgery. There is no public right of way through the surgery site.
Please note that parking at Gold Street and School Street is entirely at the driver's risk. The surgery can accept no liability for any loss or damage to vehicles or their contents parked at Gold Street and School Street surgeries, however caused. Persons choosing to park at the surgeries will be deemed to have accepted this. The Car Parks are not open to the public outside surgery hours and there is no right of way through the surgery grounds. PLEASE TAKE EXTRA CARE IN ICY OR SNOWY CONDITIONS AS THE CAR PARKS AND PATHS MAY BE SLIPPERY.
The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please go to www.mycarerecord.org.uk
Gold Street Surgery encourages patients to allow them to share this information securely with other health care organisations. Access is always on a "need to know" basis only. If you have previously opted out of sharing care information, you need to give us explicit permission to share information to My Care Record. Please see the more detailed section on this website for our "fair processing notice".
To find out more please go to www.mycarerecord.org.uk
APPOINTMENTS AND REPEAT PRESCRIPTIONS - DO IT ONLINE!
You can book appointments and order repeat prescriptions online. You can also see parts of your medical record. Before you can use this service please contact reception as you'll need a username and password. To ensure your security, we will need to see photo ID or similar proof of identity before we can set up access. Once you're connected, you can download a free app (Patient Access) from the Apple App Store or Google Play so you can book or order from your phone or tablet wherever you can access the internet. Click below to learn more
<< Join our Patient Group - click here to find out more >>
NHS staff should be able to come to work without fear of violence, abuse or harassment from patients or their relatives. In most cases, patients and their relatives are appreciative towards those who treat them but a minority of people are still abusive or violent towards staff. The NHS is committed to dealing with this problem and has a ‘zero tolerance’ attitude towards violence or aggressive behaviour. Gold Street Surgery unequivocally supports this policy. Offenders will usually be warned not to repeat their behaviour, but the surgery reserves the right to remove from its list without further warning repeat offenders or those who are physically or verbally violent towards staff, or who behave in a discriminatory manner.