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Welcome to The Gold Street Surgery

Gold Street Main Surgery

Great Chesterford Branch Surgery

the surgeries

Gold Street Surgery, Gold Street, Saffron Walden, Essex CB10 1EJ
Tel: 01799 525325 - Fax: 01799 524042

Branch surgery at:

School Street Surgery, School Street, Great Chesterford, Saffron Walden, Essex CB10 1NN
Tel: 01799 530950

Drs Iqbal, Brown and Boyce

WE ARE ACCEPTING NEW PATIENTS - see "How to register with the surgery"


When you ring to book an appointment, you might notice the reception team will ask for a brief outline of how they can help…

This is because we have introduced something called Care Navigation. It means reception teams at GP practices across West Essex have been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly.

The service is only available for adults over the age of 18 and anything you share will be kept strictly confidential. Our reception staff are subject to the same strict confidentiality rules as our clinical staff.

Reception staff will never offer clinical advice. Instead, this new way of working is about offering you choice to see the most appropriate professionals in your local practice team or even somewhere else. It will often be quicker and mean you may not need to wait to see a GP at all.

By working this way, it helps to free-up time for GPs to care for patients with the most complex or serious health conditions that can only be managed by a doctor. More importantly though, it means you are seen first by the Clinician that is best placed to help with your health needs.

Helping you to choose

The choice is always yours. It is completely up to you if you want to share information with the practice reception team, but we hope you will.


DON’T LET FLU GET YOU!

Don't risk being caught out by the flu this winter! Gold Street Surgery is inviting all potentially vulnerable patients to have a free flu jab from September 27 onwards. You are eligible to receive a free flu jab if you:

  • are 65 years of age or over
  • are pregnant
  • have certain long-term medical conditions
  • are living in a long-stay residential care home or other long-stay care facility
  • receive a carer's allowance, or you are the main Carer for an elderly or disabled person whose welfare may be at risk if you fall ill

Many health and social care staff caring directly for vulnerable people also qualify.

The flu vaccine is also free on the NHS for:

  • children over the age of six months with a long-term health condition
  • all children aged two to nine (but not ten years or older) School age children will be offerred the vaccine in school not through their GP)

For people "at risk" flu can be much more than just a "bad cold". It can cause severe illness and even death among vulnerable groups (including older people, pregnant women and people with a serious underlying health condition). Some people are also more likely to develop potentially serious complications of flu, such as bronchitis and pneumonia. All these people are advised by the NHS to have a flu jab each year.

This year, there is a special vaccine for people aged 65 years and over, specifically designed to be more effective in older patients.

Even for otherwise healthy people, flu can still be very unpleasant, although most will recover within a week or two. Please ask at the desk, or ring the surgery on 01799 525325 to book an appointment (booking from September 27 onwards). If you are seeing your GP or a nurse about something else, they can also give you your flu jab while you're there (please mention it when you book or at the start of your appointment!). We regret that because of national supply problems we may be unable to offer some children flu vaccination.

Can I get my flu jab somewhere else?

Pharmacies will also be offering free flu jabs to vulnerable patients. However, by having your flu jab at the surgery you help us to finance extra surgery services, including providing longer consultations, extended surgery hours and additional appointments.


PLEASE KEEP YOUR MOBILE NUMBER UPDATED!

Gold Street Surgery has installed an improved text message appointment reminder and information service. This means the surgery can send you reminders and invitations for health reviews and promotions as well as reminders for any appointments you've booked. To make the best use of this, it is important that we have your up-to-date mobile phone details and your consent. If you've changed your mobile phone number please let us know as soon as possible. If you would like to opt out of receiving text messages for any reason, please let us know.


IMPORTANT - ORDERING REPEAT MEDICATION

All patients are reminded that, for safety reasons, a minimum of THREE WORKING DAYS (72 hours - not including weekends or public holidays) is required for ALL orders of repeat medication. This ensures doctors and staff have adequate time to check the medication is right for you and is being safely used and as prescribed. Also for safety reasons, we cannot accept medication orders by telephone. Please either fill in the order form on your prescription, fill in a form at the surgery or order online. Please order early for Christmas and New Year.

Unfortunately, a number of relatively common medications are either in short supply or not available at the moment, mostly because of temporary manufacturing problems. For this reason, we may not be able to supply additional medication for the Christmas holiday period, even if we have done so in previous years. Please order your medication as normal if possible.


YOUR MEDICATION AND A "NO-DEAL BREXIT"

The Government, the NHS and the pharmaceutical industry have been working together behind the scenes to safeguard supplies of essential medication in the event of the UK leaving the European Union without an agreement on customs and trade.

Gold Street Surgery has received assurances from our pharmaceutical wholesalers and the NHS to "reassure patients that they should not store additional medicines at home as the Government is working with industry to ensure a continued supply of medicines from the moment we leave the EU".

We are therefore asking patients not to order extra medication or to try and stockpile medicines at home. Indeed, ordering extra medication may create the very shortages suppliers and the NHS are trying to prevent! Please help us to maintain supplies by only ordering what you actually need, when you need it! Doctors have also been asked NOT to provide longer prescriptions than normal.


Surgery Times

Gold Street Surgery Opening Times:

Monday 7.00am – 6.30pm
Tuesday - Friday 8.00am – 6.30pm

Extended Hours: We offer pre-bookable appointments between 7.00 am and 8.00 every Monday (excluding public holidays). There are normally GP, Nurse and Healthcare Assistant apppointments available. There are also a limited number of pre-bookable telephone consultation slots with a GP between 6.30pm and 7.00pm Tuesday to Friday. Please ask the receptionist.

If you need to speak to a GP urgently when the surgery is closed, or need advice on any medical problem, please phone NHS 111 (free from landline and mobile) for our out-of-hours doctors service. If you are experiencing severe chest pain, are bleeding heavily or think you may have broken bones, please ring 999 or go to your nearest Accident and Emergency Unit. Please phone NHS 111 if you need medical advice while the surgery is closed.

Click here for School Street Surgery opening hours.


Public Holiday opening

Both Gold Street and School Street Surgeries will be closed for the public holidays on Wednesday December 25, Thursday December 26, and Wednesday January 1. If you need medical advice, need to see a doctor or need advice on pharmacies open on public holidays, please ring NHS 111 by simply dialing 111 from any landline or mobile phone (free call) or visit www.nhs.uk

Please note that Gold Street and School Street Surgeries will also be closed for essential GP and staff training from 12.30 pm on the following dates:

  • Thursday February 27 2020
  • Thursday April 2 2020
  • Tuesday May 19 2020
  • Tuesday July 7 2020

We apologise for any inconvenience.


When the surgery is closed

If you require urgent medical assistance out of surgery hours please contact NHS111. To get help from NHS111, you can:

  • call 111
  • go to 111.nhs.uk (for people aged 5 and over only)

NHS111 is available 24 hours a day, 7 days a week. Calls to this service are free from both landlines and mobiles.


Evening and weekend appointments

You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.

Did you know you can see a GP at the weekend and in the evenings too?


PARKING AT GOLD STREET SURGERY

There is very limited parking at Gold Street Surgery, which is reserved for patients with mobility difficulties (while attending the surgery), doctors and surgery staff only. Access is required at all times for Ambulances and urgent healthcare deliveries. Please help us by using the 285 space public car park next door off Fairycroft Road (Waitrose) instead - this includes spaces for drivers with limited mobilty immediately adjacent to the surgery access. All patients and visitors to the surgery are reminded to take extra care at all times as there may be moving vehicles immediately outside the surgery. There is no public right of way through the surgery site.

Please note that parking at Gold Street and School Street is entirely at the driver's risk. The surgery can accept no liability for any loss or damage to vehicles or their contents parked at Gold Street and School Street surgeries, however caused. Persons choosing to park at the surgeries will be deemed to have accepted this. The Car Parks are not open to the public outside surgery hours and there is no right of way through the surgery grounds. PLEASE TAKE EXTRA CARE IN ICY OR SNOWY CONDITIONS AS THE CAR PARKS AND PATHS MAY BE SLIPPERY.


My diagnosis was quicker thanks to the information in my care record. With your permission, my care record will provide health and care professionals directly involved in your care access to the most up to date information about you. To find out more visit www.mycarerecord.org.uk

The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please go to www.mycarerecord.org.uk

Gold Street Surgery encourages patients to allow them to share this information securely with other health care organisations. Access is always on a "need to know" basis only. If you have previously opted out of sharing care information, you need to give us explicit permission to share information to My Care Record. Please see the more detailed section on this website for our "fair processing notice".

To find out more please go to www.mycarerecord.org.uk


APPOINTMENTS AND REPEAT PRESCRIPTIONS - DO IT ONLINE!

You can book appointments and order repeat prescriptions online. You can also see parts of your medical record. Before you can use this service please contact reception as you'll need a username and password. To ensure your security, we will need to see photo ID or similar proof of identity before we can set up access. Once you're connected, you can download a free app (Patient Access) from the Apple App Store or Google Play so you can book or order from your phone or tablet wherever you can access the internet. Click below to learn more

click here for patient access


Gold Street Surgery is part of the West Essex Clinical Commissioning Group (CCG). Click here for the CCG website for up-to-date information on other services in our area and CCG Policies that affect access to some services.

Review Gold Street Surgery

We appreciate your feedback. Please CLICK HERE

www.iwantgreatcare.org


<< Join our Patient Group - click here to find out more >>


ZERO TOLERANCE

NHS staff should be able to come to work without fear of violence, abuse or harassment from patients or their relatives. In most cases, patients and their relatives are appreciative towards those who treat them but a minority of people are still abusive or violent towards staff. The NHS is committed to dealing with this problem and has a ‘zero tolerance’ attitude towards violence or aggressive behaviour. Gold Street Surgery unequivocally supports this policy. Offenders will usually be warned not to repeat their behaviour, but the surgery reserves the right to remove from its list without further warning repeat offenders or those who are physically or verbally violent towards staff, or who behave in a discriminatory manner.

Click here to view the latest patient feedback submitted for Gold Street Surgery

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Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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