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Appointments - protecting you from Covid-19

MAKING APPOINTMENTS AND COVID-19

Please be assured that, despite coronavirus, Gold Street Surgery is here to support you with your healthcare needs. However, to minimise risk to both our patients and staff, we now aim to manage as many problems as possible by phone, email or video - reducing face-to-face contact to what is really needed.

For this reason, almost all patients requiring help or advice will first be given a telephone or video appointment in the first instance, or triaged by a Clinician by phone (voice or SMS). Patients will normally only need to attend the surgery if further assessment or treatment is needed, or - for example - for booked blood or other tests, cervical smears, treatments or for vaccinations/ immunisations.

For some problems, we may offer you a video call or ask you to send in a photograph if you have a suitable phone or PC/ laptop/ tablet. If you don't have access to a smartphone or other device, or are deaf or blind, we are happy to discuss with you how best to deal with your problem to minimise your, and our, risk.

We have not stopped seeing patients face-to-face if this is necessary for assessment or treatment, and have continued seeing patients where necessary throughout the coronavirus pandemic.

PLEASE NOTE OUR WALK-IN BLOOD TEST SERVICE IS SUSPENDED UNTIL FURTHER NOTICE. Please telephone the surgery for advice if you have been told you need a blood test.

If you need repeat medication, you can simply put your repeat request through our letterbox. You don't need to come in to the surgery to give it to us. If you have a smartphone or access to the internet, you can order repeat medication through the NHS App or online. Ask us for details.

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