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Both Gold Street and School Street surgeries have accessible parking spaces close to the entrances and can be accessed by wheelchair. Patient services are provided at ground floor level, including toilet and baby changing facilities.

If you have special needs or need assistance, please ask at reception. There is also a large public car park adjacent to Gold Street Surgery (Waitrose/ Fairycroft Road – 285 spaces) which has Disabled parking spaces on the lower ground floor adjacent to the surgery gateway. We ask all able-bodied patients to use this car park to leave the surgery car park available for people with mobility difficulties, surgery staff, delivery vehicles and ambulances. Please take extra care when using any of the car parks as there may be moving vehicles.

If you are deaf or blind, have limited mobility, English is not your first language, or you have another issue that makes it difficult for you to access our surgery or services, please contact us to discuss how we can help you. We recognise that everyone’s needs are different, and will try to suggest solutions that are right for you. Some of the measures we can use include:

– Video or text (SMS) consultations
– Face to face appointments
– Email consultations
– Hearing Aid loop at Gold Street Reception
– Self check-in touch screens at Reception
– Telephone language interpretation (more than 50 languages available).
– Large print or simplified forms
– BSL Sign Language interpretation (unfortunately, this needs to be booked in advance)

Contact us by whatever means you find easiest to explore options, and we will do our best to find a solution that works for you. We recognise that people have a wide range of different needs and will aim towards finding a workable solution for you.
Please note that if you book an appointment, we may need to contact you by text or email or video before arranging a face-to-face appointment to ensure you are seeing the best person for your needs.

Parking at Gold Street
There is very limited parking at Gold Street Surgery, which is reserved for patients with mobility difficulties (while attending the surgery), doctors and surgery staff only. Access is required at all times for Ambulances and urgent healthcare deliveries. Please help us by using the 285 space public car park next door off Fairycroft Road (Waitrose) instead – this includes spaces for drivers with limited mobility immediately adjacent to the surgery access gate.

All patients and visitors to the surgery are reminded to take extra care at all times as there may be moving vehicles immediately outside the surgery. There is no public right of way through the surgery site and access is at your own risk.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery on 01799 525325.

Evening and weekend appointments
You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to hucweb.co.uk/services/gp-extended-access.

If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS111 and select option 3.

If you need dental treatment in an emergency
call your dentist – some dental practices offer appointments at short notice
contact NHS 111 for advice and support – online at 111.nhs.uk or by phone.
 
If the NHS111 service thinks that you need immediate dental help, they can book you into an appointment as part of the urgent care dental service for Hertfordshire and west Essex patients.
The Hertfordshire and West Essex urgent care dental service is provided through:
the Hertfordshire out-of-hours service which has appointments from 6-8pm on weekdays and 10am-6pm on weekends and bank holidays.
three dental practices in Hemel Hempstead, Watford, and Waltham Abbey which have appointments during their normal opening hours. The Waltham Abbey practice also provides urgent Saturday appointments.
All urgent care dental service appointments must be booked through NHS111. You cannot book them directly.
 
Contact NHS 111 for help if:
you have severe toothache – that keeps you awake at night and doesn’t feel better with pain killers
you’ve knocked out a tooth, broken or damaged it
you’ve recently had a tooth taken out and it won’t stop bleeding
you have a painful lump or swelling in your mouth
you think you need urgent help with another dental issue.
 
Paying for urgent NHS dental care
Urgent NHS dental care is free if you are under 18, are under 19 and in full time education, are pregnant, or are on certain benefits. If you don’t qualify for free treatment you will need to pay an urgent care fee for your appointment.
 
Find out more about emergency and out of hours dental care on the NHS.uk website.

Your local pharmacist is an expert in medicines and minor illnesses and a great source of trusted advice on a range of health issues. As well as helping you to get the right over the counter medicine to relieve your symptoms, they will also tell you if something needs attention from your practice nurse, GP, dentist, your local minor injuries unit or urgent care centre.